Registered Name: Acorn Heights Property Limited
We are the controller of your personal data. For more information on data controllers and their responsibilities, please refer to our guidance on data protection principles, definitions, and key terms.
This privacy notice outlines what you can expect from us regarding your personal information.
Contact Details
What Information We Collect, Use, and Why
Lawful Bases and Your Data Protection Rights
Where We Get Personal Information From
How Long We Keep Information
Who We Share Information With
How to Complain
Telephone: 020 3332 0038
Email: info@acornheightsproperty.co.uk
We may collect or use your personal information for the following purposes:
Names and contact details
Names and contact details
Addresses
Marketing preferences
IP addresses
Website and app usage information
Records of consent (where appropriate)
Names
Contact information
Names and contact details
Correspondence
Under UK data protection law (UK GDPR), we must have a lawful basis for using your personal information. Depending on the lawful basis used, your rights may vary. These rights include:
Right of Access – Request copies of your personal data
Right to Rectification – Request correction of inaccurate or incomplete data
Right to Erasure – Request deletion of your personal data
Right to Restrict Processing – Request limitation of use
Right to Object – Object to data processing
Right to Data Portability – Request transfer of data to you or another organisation
Right to Withdraw Consent – Withdraw consent at any time, where applicable
We aim to respond to requests within one month. To exercise any of these rights, please contact us using the details above.
Consent: You’ve given permission after being fully informed.
Legal Obligation: Required to comply with the law.
Consent: With your permission.
Legitimate Interests: To benefit you, our business, or others, including:
Website administration and security
Studying user behavior to responsibly grow our business
Sending marketing communications based on previous engagement (e.g., brochure requests)
Consent
Legal Obligation
Legitimate Interests, such as:
Risk assessments and due diligence
Accountability and governance records
Consent
Legitimate Interests, including:
Responding to enquiries or feedback
Providing good customer service
Investigating complaints
Service improvement
For more information on our use of legitimate interests, please contact us.
Directly from You
From Third Parties, including:
Public sources (e.g., Companies House)
Professional service providers (e.g., estate agents, solicitors)
Social media or public files where information is accessible
We retain personal information only as long as necessary for the purpose it was collected. For more details about our retention periods, please contact us.
We may share your data with:
Insurance companies
Professional service providers and consultants
Organisations we are legally obliged to share data with
We do not sell your personal information. We ensure any third parties handle your data securely and in compliance with data protection laws.
If you have concerns about how we use your personal data, contact us using the details above.
If you remain unsatisfied, you can contact the Information Commissioner’s Office (ICO):
ICO Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last Updated: 10 July 2025